Due to the nature of our goods, we do not provide refunds for change of mind.
EcoCubs will happily replace any faulty product purchased from our online store within three months of purchase. Please contact us at firstname.lastname@example.org with your details and information regarding the faulty product and we will endeavor to contact you as soon as possible.
Please note, products damaged due to extreme force or inappropriate use are not covered by this policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.